Viagogo will no longer face court action from the Competition and Markets Authority after the watchdog said the site had addressed its concerns around transparency.
The secondary ticketing site had faced intense pressure to change the way it presents information to customers and bring its operation into line with consumer rights legislation.
The CMA, which last month sought to have it found in contempt of court for not adhering to laws, now said the site was “worlds apart” from how it was before action had been taken.
Viagogo had been repeatedly criticised for not clearly displaying seat information on tickets it was reselling, and not warning customers that they may be turned away at the door for having bought a ticket that had been resold on the secondary market.
CMA chief executive Andrea Coscelli said this information was now much more openly displayed, meaning the body had suspended preparations for further court action.
However, he added: “What is clearly not acceptable is the time it’s taken to get to this stage.
“Stronger consumer powers are required in the secondary ticketing sector and we will continue to work with the government on the most effective way to achieve this.”
While Viagogo is no longer facing court action, it continues to be criticised for allowing tickets to be bought up by touts and resold online for greatly inflated prices.
Other major sites operating in the secondary ticketing arena include StubHub, owned by eBay. Two run by Ticketmaster, Get Me In! and Seatwave, were closed down last year.
Earlier this week, producers of Hamilton announced they were ending paperless ticketing because of improvements in the fight against touts.