Secondary ticketing site Viagogo is facing further legal action from the Competition and Markets Authority, which claims it has failed to comply with a court order secured last year.
The court order demanded the company give consumers more information about what they are buying.
However, the CMA said Viagogo, “is still not compliant with the court order we secured”.
“Although some improvements have been made since we first demanded action to address areas of non-compliance, further checks have shown there are still issues of concern,” it said, adding: “For a company not to comply with a court order is clearly very serious. We are therefore now preparing to take legal action to ask a court to find Viagogo in contempt.”
The CMA said initial checks carried out in January had revealed it had “serious concerns” that Viagogo was not complying with aspects of the court order.
Campaign group the FanFair said it also had concerns about Viagogo’s compliancy with its court order, adding that the site “continues to facilitate large-scale breaches of consumer law”.
However, Viagogo said it did not think it was in breach of the court order.
“We take the CMA’s concerns very seriously but strongly believe we are not in breach of the court order. As the CMA indicated, we have successfully made many improvements to our platform and remain committed to working with it to achieve the highest standards for our users,” it said.