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Cameron Mackintosh plans works at Noel Coward Theatre to improve audience experience

The Noel Coward Theatre's foyer will be altered to to create a “better work environment” for box-office staff and make it more accessible to customers
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Cameron Mackintosh is planning alterations to the West End’s Noel Coward theatre to improve audience experience, including the creation of a new bar in the balcony.

Planned works will also increase the number of toilets for women in the grand circle, and make changes to the box office area to create a “better work environment” for staff and making it more accessible to customers.

According to planning documents, the works build on a refurbishment in 2006.

“The works themselves are fairly modest and are spread around the building. All the proposed areas are intended to improve the audience experience when visiting the building,” the plans state.

There is currently an office space at balcony level that would be reworked to create a bar, if the plans are approved. The plans reveal this “reflects, to some degree, WGR Sprague’s intention for a bar space at the uppermost audience level”.

Planned changes to female toilet provision at the grand circle level will result in two extra cubicles.

In addition, Delfont Mackintosh, which owns the theatre, wants to add a small window at the back of the stalls to connect Noel’s Bar with the rear of the auditorium. This, it states, will allow audiences to “more easily and quickly access the bar area at short, busy intervals”, while also giving latecomers the chance to watch the show.

“The proposed works… will improve audiences experiences in line with the owner’s intention to deliver the highest-quality theatre experience in London in all his theatres,” the plans state.

West End toilets survey: exclusive research reveals Theatreland caught short by sub-par toilet provision

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