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Inspection of actors’ care home finds some areas of service ‘unsafe’

The latest Care Quality Commission investigation has found that, overall, Denville Hall "requires improvement" The latest Care Quality Commission investigation has found that, overall, Denville Hall "requires improvement"
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Actors’ care home Denville Hall has been warned that certain aspects of its operation are unsafe.

The latest investigation by the Care Quality Commission has found that, overall, the north London care home “requires improvement”. This finding follows on from a report in 2017, which also rated the care home in this category.

In its previous investigation, four breaches of regulations relating to safe care and treatment were uncovered.

At the latest inspection, the CQC said Denville had made “some improvements” but others were still needed in relation to two areas: safety and management.

In particular, the report said Denville staff “needed to be more vigilant” about their use of prescribed creams on some residents. It also found that Danville does not have “effective arrangements” to review and address safety alerts communicated to care services.

Additionally, the home was accused of not acting in “a prompt manner” to secure windows and prevent residents falling, while items were left in the fridge with no dates on to “prevent people from eating unsafe food”.

However, the report concluded that the registered manager “addressed these issues promptly” when they were pointed out.

When looking at whether the service was well led, the report found that, while there had been improvements on internal audits highlighted in the previous investigation, there was “still room for further improvements”.

In other areas, such as whether the service was effective, caring and responsive, the home was found to be “good”.

The CQC said staff treated residents with “dignity, compassion and respect” and were knowledgeable about their interests and needs.

The overwhelming feedback, it said, was that the care home is a “good place to live”.

Jane Jones has been appointed interim general manager at Denville, and said she had been with the organisation for three weeks.

“I am in the process of writing an action plan for CQC in response and they will have that this week. I will be working with the team here to follow through and make those changes,” she said, adding: “Rest assured things are going to be going in the right direction.”

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