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Harry Potter and the Cursed Child turns away ‘significant number’ of resale ticket holders

Noma Dumezweni, Paul Thornley and Jamie Parker in Harry Potter and the Cursed Child. Photo: Manuel Harlan
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Producers of Harry Potter and the Cursed Child have denied entry to a “significant number of people” who bought tickets from online touts.

Sonia Friedman and Colin Callender described the secondary ticket market as a “plague” on the industry and warned theatregoers against purchasing tickets for extortionate amounts online.

In a statement to The Observer, which found that some sites were selling tickets to the play for more than £8,000, they said: “The secondary ticket market is an industry-wide plague and one which we as producers take very seriously.”

They added: “Our priority is to protect all customers and we are doing all we can to combat this issue.”

Friedman and Callender went on to say that they had been able to “identify, and refuse entry, to a significant number of people who purchased tickets through resale sites”.

They said they would “continue to track down touts and refuse entry to anyone who knowingly bought a ticket from a tout through the secondary market”.

According to The Observer, theatre staff have been told to deny entry to anyone who can be identified as having bought a resold ticket. It is understood around 60 people have so far been turned away because of this.

Theatregoers denied entry are given a “refusal of entry” letter aimed at helping them to get a refund from their point of purchase.