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Ticketing for You Me Bum Bum Train under fire

You Me Bum Bum train

Immersive theatre production You Me Bum Bum Train has come under fire for its handling of ticket sales for its latest production.

As tickets for this year’s show went on sale on June 21, people trying to buy them took to social media sites Twitter and Facebook to report technical issues, including the site crashing and being bumped down the queue after being told to refresh the page.

Tickets for the three-month London run [1], in a location yet to be revealed, are understood to have sold out within an hour.

But the show’s own Facebook page [2] was forced to issue a message to ticket buyers, claiming the website was experiencing “a high volume of people trying to buy tickets”.

“Don’t worry, don’t give up! Do not close your browser. Even if you have an error message your place in the queue will not be lost. Do not be put off by your queue position number… Hang in there,” it said.

However, responding on Facebook, theatregoer Lydia Day said: “R‪eally unhappy‬.‪ ‬T‪he website crashed just as I was about to buy the tickets. Never again. Doesn’t seem fair to get to the front of the queue to have the website not be able to process it. ‬N‪ext time you put tickets on sale make sure your website can support it.‬”

On Twitter, Eleanor Rycroft said she went from 2.034 in to queue to number 170,000.

Jenni Russell, also on Twitter, said she had gone from 3,250 to 11,172 and called the system “lousy”.

The producers of You Me Bum Bum Train said: “We had an overwhelming response to the tickets going on sale yesterday. Due to the sheer number of people attempting to buy tickets at the same time, we did experience a few problems with the queue page – we worked hard to resolve the issue quickly but in the time that it took to fix the problem it was not possible to display accurate queue numbers.”

Created in 2004 by Morgan Lloyd and Kate Bond, You Me Bum Bum Train’s last show ran at the Barbican in 2012. In 2011, fans tried to access 80,000 tickets for You Me Bum Bum Train in the first minute they were on sale.