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STAR and Creative and Cultural Skills to devise standards for ticketing sector

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The Society of Ticket Agents and Retailers is joining forces with Creative and Cultural Skills to establish job requirement guidelines for the ticketing industry.

The National Occupational Standards will state the knowledge and skills required to work in a box office, ticketing admissions or a contact centre environment. They will be developed with help from organisations including the Society of London Theatre, Belfast’s Grand Opera House and the Wales Millennium Centre.

The standards will also include customer service skills and technical aspects required for the profession.

Creative and Cultural Skills will launch a public consultation on the job requirement guidelines in June.

There are currently no vocational qualifications for the ticketing industry and it is hoped that awarding bodies will use these standards set up new courses and apprenticeships for the sector.

Tom Wright, chairman of STAR, said: “This initiative is another great step in STAR’s work to celebrate and extend all that is excellent in the UK ticketing industry. It’s a growing sector but no qualifications or specific training are currently available. The establishment of these occupational standards is the first step in moving towards specific training being available for young people seeking a career in ticketing.”


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